Refund policy

At Greek Kustoms, we take pride in delivering top-quality custom embroidery and DTF printing that reflects your unique vision. Please carefully review our policy regarding final prints, as outlined below:

1. No Returns for Final Prints:

  • All custom orders with approved final prints are considered final. Once the design is confirmed and the production process begins, we cannot accept returns or provide refunds.

2. Design Approval:

  • Before production, we provide you with a design proof for your review and approval. It is crucial to carefully inspect and approve the design, as any approved changes mark the final version that will be processed.

3. Defective or Incorrect Prints:

  • In the rare event that you receive a defective or incorrect print due to an error on our part, please contact us within [X] days of receiving your order. We will promptly address the issue and work towards a resolution.

4. Quality Assurance:

  • Our team is committed to maintaining the highest standards of quality. We thoroughly inspect every item before shipping to ensure it meets our stringent criteria for excellence.

5. Communication is Key:

  • We encourage open communication throughout the design and approval process. If you have any concerns or questions about your design, please reach out to our customer service team before confirming the final print.

6. Non-Returnable Items:

  • Customized or personalized items that do not have defects or errors on our part are non-returnable. We recommend careful consideration and approval before finalizing your design.

7. Contact Us:

  • If you have any questions or concerns about our final print policy, please feel free to contact us at [email address] or call [phone number]. Our customer service team is here to assist you and ensure your satisfaction with our custom services.

We appreciate your understanding and cooperation in adhering to our final print policy. Thank you for choosing Greek Kustoms for your custom embroidery and DTF printing needs. We look forward to creating exceptional, personalized pieces for you.